FAQ
Can a dress be purchased directly from you or over the Internet?
No, we strongly discourage consumers from purchasing any Val Stefani gown over the Internet. Only Val Stefani products purchased directly from authorized Val Stefani retailers are certain to be authentic Val Stefani products. You may see our dresses advertised online, however, to guarantee excellent customer service and quality (not an imposter) please purchase the dress from an authorized retailer. Click on where to buy to find an authorized Val Stefani retailer near you.
How much does the dress cost?
Please visit an authorized Val Stefani retailer to obtain pricing and availability information.
Can I receive a catalog?
All of our gowns can be viewed on-line by visiting our Collections page. Our latest catalogs are available to view at any of our authorized Val Stefani retailers. Please visit Where to Buy to find a retailer in your area.
What sizes do the gowns come in?
Most of our bridal gowns are available in sizes 2-28. However, certain styles do have limited size ranges. Any size not available can be custom made for an additional cost. Bridesmaids are available in sizes 0-28. Any sizes above a 28 can be custom made for an additional cost. Extra skirt length for bridesmaids for an additional cost as well. Please visit an authorized Val Stefani retailer for additional sizing and custom measurement changes.
Can I order the dress in a different fabric?
Yes, if we have the fabric available. Please see an authorized Val Stefani retailer for pricing information and availability.
Can you send me a picture of the front/back of the dress?
All pictures that appear on our website and our catalogs are the only photos available. Please visit an authorized Val Stefani retailer to view a sample of the dress.
How long does it take to receive my gown?
Please visit your nearest authorized Val Stefani retailer for specific delivery information regarding the gown you are interested in. Delivery time can vary from style to style. Please visit your local authorized retailer who may contact us directly to inquire about the quickest delivery available for your gown. Rush shipping may be available on your bridal gown. Rush and Super Rush shipping may be available for your bridesmaids dresses. Please visit an authorized retailer for pricing and availability information.
Can I buy my bridal gown, bridesmaid dresses, or social occasion dresses directly from Val Stefani?
As we are a design house, we do not sell directly to the public. Please visit Where to Buy on our website to find an authorized Val Stefani retailer in your area.
How do I confirm that a store is an authorized Val Stefani retailer?
Authorized Retailers are all listed on our website under Where to Buy. If a retailer or online store is claiming to sell Val Stefani products, but is not listed as one of our retailers it is likely that they are not selling authorized Val Stefani gowns.
Can I obtain a swatch of my gown?
We are happy to provide your authorized Val Stefani retailer with a swatch upon request. Please ask your local authorized retailer that you to contact us directly. Swatches are subject to availability.
Can my bridal gown be ordered with custom length?
For most of our bridal styles are available in custom length. Custom length refers to various lengths shorter or longer than the standard gown length. Please have your authorized Val Stefani retailer contact us directly to inquire if your gown is available to order in custom length. They will also be able to measure you properly and discuss the best length to order.
How can I contact you?
Any unanswered questions, please contact us at info@valstefani.com